The Locker Incident

THE LOCKER INCIDENT

For Christmas, Andrew and I got a small round table that works as an island to use as our table because our apartment is pretty small and our kitchen was really crowded. So we moved our bigger table down to our locker at the end of December. We then packed up a few more boxes of clutter (some left over things from the wedding) and went to take them down mid-January. Well Andrew went to take them down. A bit later he came back shaking. He had our cut lock in his hand and a small little brass lock in there as well. He said someone had cut our lock and put the little lock on there. And then he said that he thought my big box was missing. I was livid. At first I thought it was some of the rift-raft in the building that would have broken in and taken our stuff. Then I remembered how the landlord had assigned our locker to someone else and thought maybe they had done that. Still...I was furious.

Sure enough my big Dell computer box was gone and a couple of Andrew's other boxes were gone through and items taken. My only solace in this is that the computer box was heavy like a Dell but it had dolls and other items in it. Retards!! I wish I could have seen the look on their faces when they opened the big computer box and found DOLLS! But still, this is all stuff that will be difficult and impossible in some instances for me to replace. Dolls my parents had given me, things from my grandmother that was passed down to me through my mother. If this stuff was important to me why was it down there you ask? Because I simply do not have room for it up here in the apartment. Our apartment barely fits us and so some things are still in boxes to this day.

I left a message on the rental office phone telling them that someone had taken the lock off our locker and some of my stuff was missing. I said I wanted my stuff back and that I would be down in the morning to talk to them. By the way, this is sort of proof that they don't listen to their messages on the office machine...they didn't even know I was coming when I went down with my husband in the morning. I took some time off of work so I could deal with this. Oh yes, that's another thing...the office hours. I also filed a police report at that time. Report # 07-2212.

The office hours are from 9am to 4pm. I work from 830am to 5pm so I have to take time off work if I want anything done. I can't get them to come and fix my toilet without me going down there in person to sign a work-order. This is ridiculous. I should be able to fill out a letter or form and place it in a box or drop it off at the office during the off-hours. But no, you have to take time off of your job to deal with their crap of a management team.

Okay back to the locker thing. So the poor guy (Derek) that I let lose on looked almost scared and told me that I should write it all down. He pulled out the locker book and then said that they had cut locks off for fire code reasons and then said that the replacement lock did look like one of theirs. He said it should have been locked. I told him that it wasn't or I wouldn't have been able to give it to him just now. If it had been, my stuff wouldn't be gone and I'd be here yelling about being locked out of my locker. I asked why we weren't told about it. He pulled our file and said there wasn't a notice in there. He told me to write a letter. So I did.

Here is the letter...

You can download the pdf as well in case you can't read that. theft_complaint.pdf 12KB

We drop it off and we don't hear anything about it at all. So I wrote another letter. By this time I'm pretty mad. I mean they've done NOTHING and to make matters worse, Derek the assistant manager quit. I hope it wasn't because I went off on him...poor guy. It isn't his fault that Linda Shannon is a piss-poor building manager. You know, their website states that they care on their About Osgoode page.

A commitment to delivering consistently high customer service levels has earned Osgoode a unique reputation in the industry. Our team of professionals promptly responds to tenant concerns and needs, with sensitivity and flexibility. Osgoode’s pride of ownership is reflected in the proactive care and maintenance programs performed on every property. The attention to detail is evident in the cleanliness and overall condition of the building exteriors, landscaping, common areas and homes.

Consistently high customer service?!? Who are these customers they're talking to? If by "unique" they mean crappy then yes, I can agree that they have a unique reputation. The part that stands out as an absolute lie is the line where it says "Our team of professionals promptly responds to tenant concerns and needs, with sensitivity and flexibility." Ummm **coughs** bull crap **coughs**

So a second letter was written. This letter included an itemized list of what was taken.

Of course you can view the whole thing in pdf format as well. theft_complaint_followup.pdf (15KB)

When Andrew dropped it off, they said they weren't liable because they insured the outer door to the locker was secured. They must mean this door...


Yeah that door is really nice and secure. Okay well the outer door to the building is secure isn't it? I mean not just anyone can come in and help themselves to things in people's lockers if the lock on them isn't latched? That's correct right? Sure if you think this side door (the one between building 20 and building 52) is secure.

Yup looks nice and secure there too. So obviously their claim that they have secured the outer doors is totally false because they haven't. By the way, these doors still look like this as of the date of this post. One thing I want to point out here...see all the rust there on the floor...that door hasn't closed in a VERY long time. They tried to claim it's because the door is warped from the weather. Hmmm I'll have to look up what temperature metal needs to be to warp with the weather changes. I bet it doesn't get hot or cold enough here in Kingston Ontario.

Anyways, because they didn't notify us either before or after they removed the locks, they are completely liable. And yet, they try to claim they aren't. We're going to have to go to court.